Homepage | Favorite | Link
Alexa Inquire
Your concern: support.com  
Just searched: support.com  

 Alexa Rank
1.9
1,077,351.0
1.9
590,741.0
1.8
7,529,529.0
1.7
411,617.0
1.7
77,843.0
Audience Report

Alexa rank 90 day trend

This site ranks:
#74,458
in global internet engagement
1:39
Daily Time on Site
Traffic Metrics

Keyword Opportunities

Drive More Traffic

Improve results from search and content marketing. Use Alexa's keyword research tools to:

  • Find gaps in your keyword
 strategy
  • Identify high-value, buyer keywords
  • Uncover competitors' top keywords
  • Identify and compete against the top sites in your industry

Sign up for a free trial of our Advanced Plan to access all of our keyword and SEO analysis tools.


Start Your Free Trial

Keyword Gaps

Keyword Gaps

This site is not gaining any traffic from these keywords.

If competitors are gaining traffic from the keyword, this may be a good investment opportunity.

Avg Traffic to Competitors

An estimate of the traffic that competitors are getting for this keyword.

The score is based on the popularity of the keyword, and how well competitors rank for it.

The score ranges from 1 (least traffic) to 100 (most traffic).

Search Popularity

An estimate of how frequently this keyword is searched across all search engines.

The score ranges from 1 (least popular) to 100 (most popular).

Keywords driving traffic to competitors, but not to this site
Avg. Traffic to Competitors
Search Popularity
gotoassist
15Avg. Traffic to Competitors
49Search Popularity
fastsupport
15Avg. Traffic to Competitors
42Search Popularity
livestaff chat jobs
15Avg. Traffic to Competitors
6Search Popularity
go to assist
14Avg. Traffic to Competitors
38Search Popularity

Easy-to-Rank Keywords

Easy-to-Rank Keywords

This site does not rank for these popular keywords, but they could if they wanted to.

Relevance to this Site

An estimate of how relevant a keyword is to this site.

The score is based on the keyword's relevance to other keywords that currently drive traffic to this site.

The score ranges from 1 (least relevant) to 100 (most relevant).

Search Popularity

An estimate of how frequently this keyword is searched across all search engines.

The score ranges from 1 (least popular) to 100 (most popular).

Popular keywords within this site's competitive power
Relevance to this site
Search Popularity
it support company
46Relevance to this site
18Search Popularity
it services
51Relevance to this site
41Search Popularity
it services company
47Relevance to this site
25Search Popularity
it support services
42Relevance to this site
23Search Popularity

Buyer Keywords

Buyer Keywords

These keywords include certain phrases commonly associated with purchases.

Avg Traffic to Competitors

An estimate of the traffic that competitors are getting for this keyword.

The score is based on the popularity of the keyword, and how well competitors rank for it.

The score ranges from 1 (least traffic) to 100 (most traffic).

Organic Competition

An estimate of how difficult it is to rank highly for this keyword in organic search.

The score ranges from 1 (least competition) to 100 (most competition).

Keywords that show a high purchase intent
Avg. Traffic to Competitors
Organic Competition
fastsupport website
17Avg. Traffic to Competitors
58Organic Competition
support.com reviews
13Avg. Traffic to Competitors
15Organic Competition
online web support
12Avg. Traffic to Competitors
54Organic Competition
site staff
11Avg. Traffic to Competitors
9Organic Competition

Optimization Opportunities

Optimization Opportunities

Growing traffic for these popular keywords may be easier than trying to rank for brand new keywords.

Search Popularity

An estimate of how frequently this keyword is searched across all search engines.

The score ranges from 1 (least popular) to 100 (most popular).

Organic Share of Voice

The percentage of all searches for this keyword that sent traffic to this website

Very popular keywords already driving some traffic to this site.
Search Popularity
Organic Share of Voice
suppor
20Search Popularity
2.37%Organic Share of Voice
microsoft support help
18Search Popularity
1.52%Organic Share of Voice
supprot
16Search Popularity
3.9%Organic Share of Voice
it support
41Search Popularity
0.09%Organic Share of Voice

How to Analyze Competitor Keywords

A competitor keyword analysis is a great way to find the best keyword opportunities, and solidify your content marketing and SEO strategy.

Read

Competitive Analysis

Outperform the Competition

Benchmark and track your performance relative to your competitors. Alexa's competitive analysis tools help you identify competitor strengths and weaknesses you can leverage to get the edge.

Get a free trial of our Advanced Plan for unlimited access to:

Use these to compare website traffic against competitors, find gaps in your content and SEO strategy, or find sites that share an audience.


Start Your Free Trial

Traffic Sources

Percentage overall site traffic from each channel
support.com
64.4%
thechatshop.com
25.9%
sitestaff.com
No Data
sdcrecruiting.com
No Data
fastsupport.com
No Data

Referral Sites

Sites by how many other sites drive traffic to them
# Referral
Sites

Top Keywords

Search
Traffic
Share of
Voice
support
7.57%
1.6%
bellsouth email login
1.09%
1.24%
firefox for mac
1.02%
0.38%
tech support
0.89%
1.47%
samsung smart view
0.87%
0.7%
support.com

E-Book: Maximize Your Brand’s Competitive Potential

Competition exists in all industries. But how do you get ahead of the competition when they are working to do the same?

Download

Audience Analysis

Understand Your Audience

Alexa's audience analysis tools help you discover new ways to reach your target audience.

Understand:

  • What topics your audience cares about
  • What sites they visit most
  • What keywords they're searching
for to reach your site and competing sites
  • What they search for when they're ready to make a purchase

Sign up for a free trial of our Advanced Plan for access to audience insights and all of our tools.


Start Your Free Trial

Audience Overlap

Similar sites that share the same visitors and search keywords with this site.

Site’s Overlap Score
Site’s Overlap Score
Similar Sites to This Site
Alexa Rank
1.9
1,077,351
1.9
590,741
1.8
7,529,529
1.7
411,617
1.7
77,843

Sign up for all Similar Sites

Site's Audience Interests

Categories of interest shared by this site's audience.

Finance and Economics
Services
Extremely high
interest level
of this site's audience
visits sites in this
category.
2.6x more likely
to visit sites in this category
compared to all internet users.
Sites in this category this site’s audience visits
adp.com
paypal.com
creditkarma.com
Reference
Advice
Extremely high
interest level
of this site's audience
visits sites in this
category.
3.1x more likely
to visit sites in this category
compared to all internet users.
Sites in this category this site’s audience visits
quora.com
stackexchange.com

The Importance of Targeting in Marketing

Vague and generic messages are far less likely to resonate with audiences than specific, direct communication

Read

Traffic Statistics

Traffic and Performance

Measure your site's popularity with Alexa's traffic analysis tools. Sign up for one of our pro plans to certify your site and access:

  • Sites Linking In
  • Site Traffic Data
  • All Traffic Sources
  • All